Ruby Faulkner

Delivering mail and packages to rural customers while adhering to USPS standards for accuracy, efficiency, and customer service. Responsible for independently managing route completion within designated timeframes.

• Operated personal vehicle to deliver mail along a 130-mile rural route.
• Maintained accurate records of deliveries, tracked packages, and processed various special services including certified mail.
• Demonstrated exceptional route knowledge and time management skills.

Delivered comprehensive technical support in-person and remote using industry-standard protocols and diagnostic methodologies to identify and resolve client technology issues efficiently.

• Resolved Tickets using Peppermint
• Printer Setup and Repair
• Malware Removal
• Home Network Setup and Support

Managed all aspects of high-volume corporate mailroom operations with responsibility for accurate processing, distribution, and documentation of incoming and outgoing correspondence.

• Entered data from mail into an in-house software.
• Sorted and counted checks for reality companies.
• Coordinated with multiple departments to ensure time-sensitive materials reached appropriate personnel according to established priority guidelines.

As the HydroTech Team Lead I was responsible for a wide range of business operations. Including but not limited to…

• Reporting and Logging employee attendance.
• Ensures employee hours are logged correctly and employees are paid on-time.
• Ensures customers are billed on-time and up-to-date on payments.
• Takes customer complaints and concerns and addresses them as needed.
• Scheduled equipment installs and repairs.
• Maintains and repairs pool and spa equipment in an unsupervised environment.